Open the app

How do I…

Get help or report a bug

Open the help pages, or report a bug and share ideas to make the app better, with an annotated screenshot.

Where to find it: the question-mark and bug button (Help and feedback) at the top right of Home and of every drawing, or Report a bug in the help pages

We're new, so some things will break. Tell us, and we fix it fast. Ideas count too: what's missing, and what's frustrating.

  1. Choose the question-mark and bug button. Where the bar is narrow — a phone, or a drawing at a large interface size — it shows the question mark alone. The panel opens beside your screen, so your drawing stays open.
  2. For answers, choose Help pages at the top. Keyboard shortcuts is just below it and opens the shortcut list.
  3. To tell us something, type in the box under Report a bug or share an idea. Or place the cursor and choose Dictate: the words appear right there as you speak. Choose Stop when you are done.
  4. Choose Capture screen. Drag over the part that matters, or choose Whole screen.
  5. Mark it with Arrow, Box or Pen, then choose Attach. Undo removes the last mark; Reselect picks another area.
  6. Choose Send. A short confirmation appears and the panel closes. We reply to your sign-in email.

You can also Add image, drop images on the form, or paste one with ⌘V. Up to three images go with each message.

When something breaks

If a screen shows "Something went wrong", choose tell us what happened on that screen. The form opens with an error reference attached, so we can find what failed.

Good to know

  • You need to be signed in with the latest Terms accepted. Otherwise, email support@integrationstandard.com.
  • Capture screen pictures this app only, not other windows. Crop out client names or addresses you do not want to share.
  • Taking a screenshot or closing the panel stops dictation; the words stay in the box.
  • Dictation runs on your device and the recording is never sent. The first use downloads about 32 MB and recognises English.
  • Each person can send five messages a day, and messages pause for everyone after twenty in a day.

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