How do I…
Delete my account
Delete your own account from the Account tab in Settings; a workspace only you are in goes with it.
Where to find it: account menu (top right) › Settings › Account › Delete account
It cannot be undone. Before you have accepted the current Terms, or before you have a workspace, the same Delete account is at the bottom of that screen.
- Open Settings from the account menu and choose Account.
- Scroll to Delete account and choose Delete account.
- Read what happens. Each workspace that goes with your account is listed. If you own a workspace other people work in, the list tells you what to do with it first, and Close takes you back.
- Type your email address in Type your email address to confirm.
- Choose Delete account. Cancel stops it at any point before that.
Your sign-in, your name and your settings are deleted, and you leave every workspace you share with others. Everything in those workspaces belongs to the workspace, so the projects and drawings stay with the other members.
A workspace where you are the only member is deleted with your account, as deleting a workspace does: its projects, files and share links go, and its subscription stops first.
If you are the only Owner of a workspace other people work in, make one of them an Owner in Settings › Members (change a member's role), or delete that workspace, before your account can go.
Afterwards you are signed out and this browser's saved copies are removed. The same email can create a new account later, unless that address was blocked from the service. What we keep afterwards, and for how long, is in your data and the legal documents.